Refund & Cancellation Policy

Last updated: November 2026

This policy explains how Martvill Innovation Private Limited (“we”, “us”, “our”) handles payments, cancellations and refunds for services related to our website martvill.in and client projects. It should be read together with our Terms of Service and the specific contract or proposal for your engagement.

Scope

We primarily provide custom software, web, mobile, cloud and consulting services. These are professional services, not off-the-shelf consumer products. Commercial terms (milestones, fees, acceptance) are set out in a written proposal, statement of work (SOW), or master services agreement agreed with you before paid work begins.

Website inquiries (no payment)

Contact form submissions, chatbot conversations and email inquiries are free. There is no charge to request a quote or discuss a project. No refund applies because no payment is collected for these interactions alone.

Paid project work

Unless your contract says otherwise, our usual approach is:

• Discovery / fixed workshops: Fees for completed discovery or workshop sessions are generally non-refundable once the session has been delivered or the scheduled slot has passed without timely cancellation (see below).
• Milestone-based projects: Payment is tied to agreed milestones. Amounts paid for milestones that have been delivered and accepted (or deemed accepted under the contract) are not refundable.
• Work in progress: If an engagement is cancelled mid-stream, we invoice for work completed and approved expenses up to the effective cancellation date, in line with the contract. Any prepaid balance beyond that may be refunded after reconciliation, typically within 14–30 business days to the original payment method where practical.

Cancellation by the client

You may cancel a proposed or ongoing engagement by written notice (email is sufficient) as described in your contract. Reasonable notice helps us stop work and limit charges. Cancellation does not erase fees for work already performed or non-cancellable third-party costs we incurred with your approval.

Cancellation by us

We may pause or end an engagement for material breach, non-payment, or legal/ethical reasons, as set out in the contract. In such cases, refunds (if any) are limited to prepaid fees for undelivered work after deducting amounts owed for completed work and approved costs.

How to request a refund

Email business@martvill.in with:

• Your name, company and project reference
• Invoice or payment reference
• Reason for the request and relevant dates

We will review the request against the contract and this policy and respond within a reasonable time (usually within 7–14 business days).

Chargebacks

Please contact us before filing a payment dispute so we can resolve issues directly. Unjustified chargebacks may lead to suspension of services and recovery of costs as allowed by law and contract.

Advertising and free website content

Browsing martvill.in, reading our blog, and viewing ads (if shown via partners such as Google AdSense) does not involve a purchase from us. There is nothing to refund for free content or third-party ads.

Changes

We may update this policy from time to time. The “Last updated” date will change when we revise this page. For active paid projects, the signed contract prevails over this page if there is a conflict.

Contact

Martvill Innovation Private Limited
Sector 63, Noida, India
Email: business@martvill.in
Website: martvill.in